Privacy Policy

Welcome to Siila, an AI-powered patient engagement platform developed by Secnds Solutions.

Your privacy and the privacy of your patients are important to us. This Privacy Policy explains how Siila collects, processes, stores, and protects information when clinics use the platform and when patients interact with a Siila-powered assistant.

By accessing or using Siila, you agree to the practices described in this Privacy Policy.

About Siila

Siila helps clinics improve patient communication through intelligent automation, multilingual conversations, business insights, and workflow optimization.

Siila is designed to support clinic operations by providing personalized patient interactions while allowing clinics to maintain full control over their information and business processes.

Who This Policy Applies To

This Privacy Policy applies to:

Clinics using Siila
Authorized clinic staff
Patients interacting with a Siila-powered assistant
Visitors using a Siila chat widget on a clinic website
Users communicating with Siila through supported messaging channels such as WhatsApp

Information We Collect

Depending on how each clinic configures Siila, the platform may process information including:

Clinic Information

Clinic name
Branding and logo
Services offered
Doctors and practitioners
Opening hours
Knowledge base content
Business rules
Promotions and campaigns
Website content
Platform configuration settings

Patient Conversations

When a patient interacts with Siila, the platform may process information voluntarily provided during the conversation, including:

Questions and messages
Requested services
Appointment interests
Preferred language
Contact details provided by the patient
Conversation history
Communication channel

Only information necessary to provide the requested service should be collected.

How We Use Information

Siila processes information to:

Respond to patient inquiries
Provide multilingual conversations
Recommend appropriate clinic services
Assist with appointment requests
Qualify patient inquiries
Generate business insights and analytics
Improve AI responses through Human-in-the-Loop learning
Support clinic operations
Enable authorized integrations
Improve platform performance and reliability

Siila does not diagnose medical conditions or replace qualified healthcare professionals.

Human-in-the-Loop Learning

Clinics may review AI conversations and provide feedback or corrections.

This allows Siila to continuously improve future responses while remaining aligned with the clinic's preferred tone, workflows, and standards.

Only authorized clinic personnel should review conversations.

Business Insights

Siila analyzes conversations to generate operational insights that help clinics improve patient experience and business performance.

Examples include:

Service demand trends
Frequently asked questions
Conversation quality
Knowledge gaps
Marketing opportunities
Patient engagement metrics
Booking intent
Operational recommendations

Whenever possible, business insights are generated using aggregated or anonymized information rather than personally identifiable information.

Website Learning

If enabled by the clinic, Siila may analyze publicly available content from the clinic's website to learn:

Services
Doctors
Opening hours
Contact information
Frequently asked questions
Promotions
Clinic content

Only publicly available information intentionally published by the clinic is analyzed.

Integrations

Depending on the clinic's configuration, Siila may connect with authorized third-party services, including:

CRM platforms
Practice management systems
WhatsApp Business
Email providers
Calendar services
Payment providers

Only integrations authorized by the clinic are enabled.

Artificial Intelligence

Siila uses trusted AI technologies to generate conversations, summaries, recommendations, and business insights.

While extensive measures are taken to improve response quality, AI-generated responses may occasionally be inaccurate or incomplete.

Clinics remain responsible for reviewing information where appropriate and ensuring that advice provided to patients aligns with their professional standards.

Data Ownership

Clinic data remains the property of the respective clinic.

Patient information belongs to the clinic and its patients.

Secnds Solutions acts as the technology provider for the Siila platform and processes information only for the purpose of delivering and improving the services requested by the clinic.

Data Security

Protecting information is a priority.

We implement appropriate administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction.

These measures include secure authentication, encrypted communications where appropriate, access controls, and continuous monitoring of platform security.

Although we take reasonable precautions, no online system can guarantee absolute security.

Data Retention

Conversation history and related information are retained according to the clinic's configured retention settings and applicable legal requirements.

Clinics may archive or delete conversations in accordance with their own policies.

International Data Transfers

Siila may use secure cloud infrastructure located in multiple regions.

Where information is transferred internationally, appropriate safeguards are implemented to protect personal information in accordance with applicable privacy laws.

Your Rights

Depending on applicable laws, individuals may have the right to:

Access their personal information
Correct inaccurate information
Request deletion
Restrict processing
Object to certain processing
Request data portability

Requests relating to patient information should generally be directed to the clinic responsible for that information.

Cookies

Siila may use cookies and similar technologies to:

Maintain secure sessions
Remember user preferences
Improve platform performance
Analyze usage
Enhance security

Users may manage cookie preferences through their browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our platform, legal requirements, or business practices.

The latest version will always be available on this page with the updated effective date.

Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact:

Secnds Solutions

Website: https://secndssolutions.ai

Siila Platform: https://siila.secndssolutions.ai

Email: info@secndssolutions.ai

Healthcare AI Disclaimer

Siila is designed to assist clinics in communicating with patients and improving operational efficiency. It is not intended to diagnose medical conditions, provide emergency medical advice, or replace the clinical judgment of qualified healthcare professionals. AI-generated responses should be reviewed periodically by the clinic to ensure they remain accurate, up to date, and aligned with the clinic's standards. Patients experiencing a medical emergency should immediately contact their local emergency services or seek care from a qualified healthcare professional.